1. Quotations and Estimates

1.1 All quotations provided by Defendify are valid for thirty (30) calendar days from the date of issue unless otherwise stated in writing.
1.2 Quotations are provided based on the information made available at the time. Any variations in scope, site conditions, or materials required may lead to a revised estimate.
1.3 Estimates do not include any additional or unforeseen work, unless specifically stated.

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2. Booking and Scheduling of Work

2.1 A service or installation date will only be confirmed once the client has accepted the quotation and paid the required deposit.
2.2 We will make every effort to complete work within the agreed timescale; however, we are not liable for delays caused by factors beyond our control (e.g. adverse weather, supplier delays, access issues).
2.3 The client is responsible for providing uninterrupted access to the site during agreed working hours.

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3. Deposits and Payments

3.1 A deposit of [30%] of the total cost is payable upon acceptance of the quotation to secure materials and confirm the booking.
3.2 The balance is due immediately upon satisfactory completion of the work, unless otherwise agreed in writing.
3.3 Payment methods accepted include bank transfer, credit/debit card, or cash (subject to limits).
3.4 Invoices unpaid after 14 days may incur a late payment fee and interest at 2% per month in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.5 Title to all materials and equipment supplied remains with [Your Company Name] until full payment has been received.

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4. Cancellations and Rescheduling

4.1 If the client cancels the work less than 48 hours before the agreed start date, Defendify reserves the right to retain the deposit to cover administrative and procurement costs.
4.2 If work is delayed due to the client’s unavailability, restricted access, or failure to prepare the site, additional charges may apply.
4.3 In the unlikely event that Defendify must cancel or reschedule, we will notify the client at the earliest opportunity and reschedule at a mutually convenient time.

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5. Workmanship and Warranty

5.1 We warrant that all work will be carried out with reasonable care and skill, in accordance with the current standards or governing bodies, where applicable.
5.2 A 12-month workmanship guarantee applies from the date of completion.
5.3 This warranty does not apply to faults arising from misuse, tampering, wear and tear, or failure to maintain installed systems.
5.4 Products supplied are covered by the manufacturer’s warranty. Any claims must be made directly with the manufacturer unless otherwise agreed.

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6. Health & Safety

6.1 All work is conducted in accordance with current UK health and safety legislation.
6.2 Clients must ensure that the working environment is safe and accessible at all times.
6.3 We reserve the right to suspend work immediately where health and safety risks are identified until suitable arrangements are made.

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7. Limitations of Liability

7.1 Defendify shall not be liable for any indirect, incidental or consequential damages or loss (including loss of earnings or property damage) resulting from delays, system failure, or installation issues.
7.2 Our total liability shall not exceed the value of the services provided, except in cases of death or personal injury caused by negligence or other liability that cannot be excluded by law.
7.3 The client is responsible for ensuring that any necessary permissions (e.g. landlord consent, planning permissions) are in place before work begins.

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8. Ownership of Goods

8.1 All parts, materials, and systems installed remain the property of Defendify until full payment has been received.
8.2 In the event of non-payment, we reserve the right to reclaim installed goods, subject to legal process.

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9. Privacy and Data Protection

9.1 We are committed to protecting client privacy in accordance with the UK General Data Protection Regulation (UK GDPR).
9.2 Client data will only be used for purposes related to service provision, billing, and regulatory compliance.
9.3 We will not share personal data with third parties without consent, unless legally required to do so.

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10. Confidentiality

10.1 All designs, technical documentation, and quotations remain the intellectual property of Defendify.
10.2 Both parties agree to keep any commercially sensitive information confidential and not disclose it to third parties.

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11. Dispute Resolution

11.1 We aim to resolve all disputes amicably and professionally.
11.2 If a dispute arises, both parties agree to attempt informal resolution in the first instance.
11.3 Where necessary, unresolved disputes will be referred to a recognised independent arbitration or mediation body in the UK.

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12. Force Majeure

12.1 Defendify shall not be liable for any delay or failure to perform its obligations if such delay or failure is due to circumstances beyond our reasonable control (e.g. natural disasters, pandemics, acts of war, labour disputes, or transport issues).

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13. Governing Law and Jurisdiction

13.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms.